We are looking for a Records Management Coordinator to join
our Business Support Team in our central Bristol office.
This position is a permanent role working Monday to Friday, 9am to
5pm and based on-site due to the nature of the work involved.
The Team
This position reports into the Business Support Manager
based in the Bristol office. The wider Business Support Team are based across
all three UK offices and consist of Document Specialist, Legal Secretaries and
Admin Assistants, along with Business Support Manager Assistants. These teams
support the business between the hours of 6am to 10pm.
The Role
The successful candidate will support a highly professional
and effective Business Services Team to deliver a 5 star service to our
internal customers. The role focuses predominantly on Records Management; it is
essential that electronic and physical legal records and documents are managed,
archived and accessed in an efficient, confidential and accurate manner.
In addition to records management, recording data and
assisting with arranging transport of archiving, there will be a requirement to
carry out the scheduling of deeds and other admin duties to include printing,
scanning and copying.
Key responsibilities
- Daily processing of new records – as per operating
procedures.
- Maintenance of records system(s) – maintaining an audit
trail and ensuring records are kept up to date – including the return of
physical items to and from the offsite storage provider.
- Respond to records recalls, requests and queries as per
SLAs – including running searches and providing results in a user friendly
format.
- Support with any day-to-day operations and ad-hoc tasks of
wider Business Support team areas.
- Provide a welcoming and professional customer experience,
being the face of Records Management and creating strong and positive
professional relationships.
- Maintain a tidy and clean environment to a high standard
across all OC areas.
- Undertake any ad-hoc duties or requests that are deemed
required by the business in supporting the daily operation.
- Actively manage own personal training and development,
identifying any suitable development opportunities.
- Adhere to service level agreements.
- Ensure continuous improvement to maintain a high level of
customer service – encouraging and identifying innovation and new ways of
working.
- Support positive internal and external client
relationships.
- Understand and adopt the principles of acting as a
professional service provider.
Who we are looking for:
We are looking for someone with an administrative
background ideally having worked with large quantities of records in a process
driven environment as well as the following skills:
- Good IT skills using Microsoft Outlook and Office (Word and
Excel).
- Excellent attention to detail.
- Work with processes and contribute ideas on improving
working practices.
- Self-motivated and able to prioritise.
- Excellent organisation and communication skills.
- An awareness of working in a customer/business service
oriented environment.
- Ability to adapt to change.
- Addresses issues/queries quickly and accurately.
- Makes informed decisions and takes responsibility for
outcomes.
- Supports colleagues in meeting the client’s needs.
Salary and benefits
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
Our recruitment process
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.
We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.