Solutions Manager
Due to continued success, our innovative and growing
Osborne Clarke Solutions (OCS) team has an exciting opportunity for a Solutions
Manager to join them. This role will have a primary focus on leveraging AI
technologies to enhance client service delivery and operational efficiency
across the firm. The role is full time, permanent, usually based out of our
Bristol or London offices. At present, we are working in a Hybrid model to
enable us all to see the benefits of working at home and in the office.
The Team
Osborne Clarke's Solutions team plays a crucial role in
helping clients explore exactly how they would like legal and related services
to be delivered to maximise the value to their businesses. The team is client
led, developing new products and services to deliver existing services better,
and to deliver entirely new services to meet growing client needs. The team
operates out of the UK and Europe, with teams of ex-lawyers, and technologists
across locations.
Our Solutions programme has two key goals. First, to make
sure we're responding to client demands for greater value, efficiency and
certainty from their lawyers, whilst maintaining the highest quality. Secondly,
in helping us bring innovative ideas to the delivery of our, or our clients',
current and new, services. A significant part of this innovation involves
integrating AI technologies throughout our offering.
We want to ensure our lawyers have the best products and
resources needed to provide the best possible service to our clients.
Key Role Responsibilities:
AI-Driven Innovation: Spearhead initiatives to explore and
integrate existing and new AI technologies within the firm. Engage with
stakeholders to identify and understand business needs and use cases for AI.
Develop and implement AI-driven solutions to enhance service delivery and
operational efficiency. This involves staying abreast of the latest
advancements in AI, conducting thorough research, and fostering a culture of
innovation and experimentation. You will be part of the team guiding the firm
through the transformative potential of AI, ensuring that solutions are not
only cutting-edge but also practical and impactful.
Client Account Management: Leadership and development of
client accounts under direction of a Senior Manager role. You will be
responsible for a selection of accounts from the firm's top 100 client list.
This will be a mixture of mature client accounts with established technology
solutions and new opportunities where we will need to establish credibility and
develop appropriate solutions.
Promotion of OC Solutions: Regular engagement and
interaction with, and demonstrations to, OC colleagues, OC clients and client
targets regarding the client solutions available through OC Solutions to manage
client relationships and deliver services; supporting the production of case
studies and other marketing material and speaking at relevant events and
conferences.
Role Outline:
- AI Focus: Engage with stakeholders to identify and
understand business needs and use cases for AI. Develop and implement AI-driven
solutions to enhance service delivery and operational efficiency.
- Lead & support on delivery of client-facing work within
the team.
- Lead and participate on calls with external clients and OC
team members to understand and define requirements.
- Oversee and manage the delivery of solutions to client and
OC teams, enabling the adoption of the solutions.
- Manage and contribute to the build of the resulting
solutions through configuration of the OC technology stack, use of OCS' coding
tools, and the development of automated documents for client and/or OC use.
- Ensure solutions are thoroughly tested (incl with clients),
and planning/managing a roadmap of iterative changes and improvements to the
solutions.
- Responsibility for the ongoing management of client
solutions in operation, and leading role (incl potentially as account lead) in
the client relationship and its growth.
- Actively participate in the team's product development
process, including client feedback sessions.
- At all times act as a brand ambassador for Osborne Clarke
Solutions.
Person Specification:
As well as having an interest in technology, disruption and
problem solving, we need someone who has :
- AI Experience: Demonstrated experience in understanding and
implementing AI technologies to solve business problems within a professional
services environment
- Proven experience of working with workflow and automation
technology.
- Evidence of picking up new technologies and becoming a
subject matter expert in them.
- Evidence of senior stakeholder management skills.
- Capable of quickly picking up and understanding new
technologies.
- Comfortable engaging with people and leading client-facing
conversations.
- Experience of managing and accepting failure and developing
resolution plans to evolve solutions.
- Be curious, creative and have a desire to change things for
the better.
- Be invested in delivering a high-quality client experience.
- Active and supportive team member that looks to contribute
to a healthy team dynamic.
- Be an active wellbeing and mental health advocate.
- Bring independence and diversity of thought every day.
Salary and benefits
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
Our recruitment process
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.
We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.