Solutions Manager - 12 month FTC

Due to ongoing success, our innovative and growing Osborne Clarke Solutions (OCS) team has an exciting opportunity for a Solutions Manager (Legal Technology) to join them. The role is available as a 12 month fixed term contract, based out of our Bristol or London office, on a hybrid working basis. We are happy to consider candidates looking to work either 4 or 5 days a week. 

The Team 

Osborne Clarke's Solutions team help clients explore how legal tech can play a crucial role in the delivery of legal and related services, delivering maximum value to their businesses. The team is focused on the client first, and on developing solutions, delivering existing services better, and to deliver entirely new services to meet growing client needs. The team operates out of the UK and Europe. 

Our Solutions programme has two key goals. First, to make sure we're responding to client demands for greater value, efficiency and certainty from their lawyers, whilst maintaining the highest quality. Secondly, deliver legal project management (LPM) skills in how we manage large projects alongside our legal teams, with the ultimate goal of delivering first-class services to our clients. 

By talking to clients, using collaborative technology, and developing legal project management tools, we believe that we can continue to improve the value, efficiency and predictability of our services. 

The programme has already delivered a number of award winning solutions to a number of clients across jurisdictions, with thousands of matters now being instructed, run and managed online. The team is now working on many more opportunities to design and implement new delivery and technology tools and also help clients' own process improvements. 

The team are also heavily involved in ensuring that our lawyers have the products and resources needed to provide the best possible service to our clients. 

OCS is headed by leaders who focus on developing and delivering new products and services. As the demands on the team grow, we have a need for more dedicated, client focused resource to work with the team, other OC lawyers and clients, in producing and managing our growing portfolio of new products, services and solutions across OCI jurisdictions.  

Key role responsibilities: 

• Client account management: Leadership and development of client accounts under direction of a Senior Manager role. You will be responsible for a selection of accounts from the firms top 100 client list. This will be a mixture of mature client accounts with established technology solutions and new opportunities where we will need to establish credibility and develop appropriate solutions. 

• Legal project management: Experience in delivering large legal projects utilising best in class technology 

• External promotion of OC Services: Regular engagement and interaction with, and demonstrations to, OC Colleagues, OC clients and client targets regarding the client solutions available through OC Solutions to manage client relationships and deliver services; supporting the production of case studies and other marketing material and speaking at relevant events and conferences 

• Line Management: You will be given the opportunity to develop your line management capabilities with responsibility for one to two direct reports. We have an established training programme for new managers to support your development. 

• HighQ Collaborate: We predominantly utilise HighQ Collaborate as a leading collaboration platform with our client base, bringing in other point solutions where required. You will be asked to utilise any existing knowledge and develop that knowledge to best fit the client requirement. 

Role Outline: 

• Lead and support on delivery of client facing work within the team 

• Lead and participate on calls with external clients and OC team members to understand and define requirements 

• Lead on legal project management projects relating to client delivery alongside the legal teams 

• Oversee and manage the delivery of solutions to client and OC teams. Enabling the adoption of the solutions. 

• Line management of 1-2 junior resources 

• Manage and contribute to the build of the resulting solutions through configuration of HighQ sites, use of OCS' coding tools, and the development of automated documents for client and/or OC use 

• Ensure solutions are thoroughly tested (incl with clients), and planning/managing a roadmap of iterative changes and improvements to the solutions 

• Maintenance of solutions: Responsibility for the ongoing management of sites in operation, and leading role (incl potentially as account lead) in the client relationship and its growth 

• Actively participate in the teams product development process, including client feedback sessions 

• At all times act as a brand ambassador for Osborne Clarke Solutions 

What we're looking for: 

As well as having an interest in technology, disruption and problem solving, we need someone who has experience of delivering technology to the legal market or have a background in professional services. We'll also be looking for: 

• Evidence of strong account management skills; be invested in delivering high quality client experience whilst being able to challenge diplomatically and influence where appropriate 

• Experience of managing legal projects on behalf of clients 

• Confidence engaging with people and leading client facing conversations 

• Ability to build and develop relationships with senior stakeholders 

• Proven experience of working with workflow and automation technology 

• Evidence of picking up new technologies and becoming an expert in them 

• Experience of managing and accepting failure and developing resolution plans to evolve solutions 

• Be curious, creative and have a desire to change things for the better 

• Active and supportive team member that looks to contribute to a healthy team dynamic 

• Be an active wellbeing and mental health advocate 

• Bring independence and diversity of thought every day