Plots Operations Executive

We are looking for an Operations Executive to join our Plot Sales team within Osborne Clarke’s Real Estate group. This is a key operational role, providing day-to-day support to the Plots Team and the Plots Operations Manager to ensure we deliver a consistently excellent service to our housebuilder and developer clients.

You will play an important part in monitoring plot activity, supporting site set-up, improving our processes and systems, and helping the team operate efficiently and effectively.

The role is based in Bristol, with occasional travel to Reading as required.

The role

• Provide cover for the Plots Operations Manager when needed, including inbox monitoring and responding to queries and work requests.
• Monitor daily and weekly plot reservations, exchanges, completions and pipelines across clients and sites.
• Produce regular and ad hoc statistics and reports on performance and KPIs for both management and client use.
• Support the legal and operational set-up of new sites.
• Contribute to continuous improvement of processes and systems, including design, testing, communication, training and embedding new ways of working and system updates.
• Assist in organising and carrying out required systems testing within the team and act as liaison between the team and system developers, collating and sharing feedback.
• Update and maintain training guides and information relevant to the plots team and its systems.
• Conduct periodic file and process checks to ensure adherence to quality standards and regulatory requirements.
• Assist with onboarding and training of new team members on systems, processes, and plots-specific ways of working.
• Provide ad hoc support to the Plots Manager and the Strategic Operations Manager, as required.

You will also be expected to:

• Provide professional support to the Real Estate group so that our clients receive a consistently excellent service.
• Understand and adopt the principles of acting as a professional service provider.
• Contribute to the continuous review and improvement of processes.
• Promote a culture of mutual understanding through effective communication within Plot Sales and the wider Real Estate team.

About you

• Experience using case management systems.
• Experience of process improvement and/or continuous improvement initiatives.
• Ability to work collaboratively and effectively as part of a team and with a range of stakeholders.
• Strong organisational skills, with the ability to assess capacity and prioritise work effectively.
• Willingness to be flexible and adaptable in order to meet the needs of the team and clients.
• Good understanding of operational processes and the ability to prioritise and escalate appropriately.
• Excellent IT skills, particularly Microsoft Word, Excel and Outlook.
• Strong written and verbal communication skills.
• Excellent attention to detail and the ability to spot errors.
• Effective time management skills.
• Demonstrable proactivity and problem-solving ability.
• Willingness to share, receive and act on feedback.

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our recruitment process

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.