We have an exciting opportunity for an ambitious individual to join us as a Client & Matter Inception (CMI) Manager in our Risk & Compliance (R&C) Team. This is a permanent role, that will be based in either our Bristol or London office with the opportunity to work from home for part of the week if preferred.
What you'll do
The main purpose of the role is to work with the Head of CMI to provide day-to-day management of the OC CMI Team, policies, processes and systems, including conflicts, Anti-Money Laundering (AML), PEPs, Sanctions and negative press, in order to ensure that we comply with our legal and regulatory obligations and to help support the firm's business objectives.
You will work with colleagues and managers across the business, building effective relationships and providing expert advice.
Key responsibilities
People management
- Provide overall line management, leadership, support and guidance to OC's CMI Team, in particular to two Deputy Managers that manage the day-to-day operation of the OC CMI Team, and a number of Team Leads that support them.
Policies and processes
- Support the Head of CMI to:
- Design, implement and operate effective CMI policies and processes.
- Keep up to date with professional, legal and best practice developments in CMI and communicate them as appropriate – both to the CMI Team and the wider business.
- Deal with difficult issues referred by the OC CMI Team.
Strategic alignment
- Develop and maintain ‘internal client’ relationships across the organisation to help deliver on objectives and to promote consistency, including across the different OC national businesses.
- Participate in R&C specific and firmwide projects and initiatives as required, providing expertise on all aspects of CMI.
Complete any other duties that may be required to ensure the efficient operation of the firm's CMI Team, policies, processes and systems, including assisting with:
- the preparation of CMI related guidance notes, as required, for the CMI Team and for the wider business;
- planning and delivering CMI related training and communications to the CMI Team and the wider business;
- preparation and maintenance of firmwide AML risk assessments and completion of internal and independent AML and wider CMI audits;
- recruitment for the CMI Team; and
- performance management of the CMI Team.
What we're looking for:
Due to the nature of this position, we are looking for someone who has previous experience of performing a similar management level role with a reasonably large team within a law firm. You'll also need to demonstrate:
- An excellent level of CMI and general compliance knowledge including of conflicts of interest, AML legislation and Code of Conduct requirements.
- Proven ability to resolve complex, unusual and / or difficult business requests or requirements.
- Excellent communication skills – able to give clear instruction and leadership, as well as providing clear responses to requests, particularly those which are insufficient to action without further information being provided by the requestor.
- Able to develop effective relationships with managers and colleagues across the firm, leading meetings and communicating information clearly and effectively to gain commitment to processes.
- Excellent management, interpersonal and customer service skills, able to interact with people at all levels.
- Strong attention to detail.
- Ability to multi-task and manage and prioritise workloads.
- Good IT skills and experience working with a range of MS Office programmes and compliance databases and systems.
- Enthusiasm with a solution focused attitude, self-motivated and dedicated to achieving the highest results.
- Ability to work as a highly committed team player.
Salary and benefits
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
Our recruitment process
If you would like any further information about this role or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Philippa Hemmings (Recruitment Manager) on 0117 917 4107 or email philippa.hemmings@osborneclarke.com.
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.
We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.