Our IT Services team have an exciting opportunity for
someone to join us as a Platforms & Networks Operations Engineer. The
successful candidate will provide 3rd line level support of Osborne Clarke's
global Data and Voice Network Infrastructure, Platforms, Servers and Systems,
whilst playing key roles in migrations and deployments enabling OC to sustain a
well-established cloud-first approach.
This is a permanent position based out of our Bristol
office, combined with some home working.
What you'll do
You will provide a comprehensive level of support to the
global business for Osborne Clarke's physical, virtual and cloud
infrastructure, connectivity including wired and wireless networks, and key
ser-vices such as e-mail, telephony and SaaS, PaaS & IaaS platforms.
Key duties will also include:
- Provide professional support to Osborne Clarke so that our
clients receive consistently excel-lent services. Understand and adopt the principles of acting
as a professional service provider.
- Support and follow Incident, Request, Change and Problem
Management procedures along-side other IT Services teams, aligned with the ITIL
framework.
- Supporting, operating and managing the delivery of the
operational platforms, hardware, operating systems and core technologies,
including provision, documentation, maintenance etc.
- Assist with specific escalations from the out-of-hours
support team, where IT operations expertise is required, following an on-call
rota in the team.
- Maintaining and developing the integrity and security of all
components comprising various client's network and operational platforms,
including all data.
- Working in collaboration with suppliers and other IT
services teams to ensure the smooth de-livery of such products to the firm.
- Contribute to testing processes and support infrastructure
for internally or externally developed and applications/implementations.
- Awareness of advances in technology, new software
applications and new hardware in order to serve as an advisor to other
employees.
You will be
We are looking for someone who is used to working in a
demanding Operations team with a high level of personal responsibility. We'll
expect you to have good knowledge of cloud and virtualisation technologies,
networking principles and Windows server architecture and services. Alongside
this, a good working knowledge of Microsoft 365 and the Azure platform will
also be needed. Further technical requirements can be found below:
Technical requirements:
- ITIL or IT Service Management experienced
- Azure framework, IaaS, PaaS, SaaS and security products.
- PowerShell, Terraform, General Scripting, Applying AI
- Azure networking, Express Route, Load Balancers
- Zscaler ZPA and ZIA, Client Connector, Zero Trust Security
- Managing suppliers in WAN/LAN & Internet communications,
VPN Management
- Experience of Switch & WiFi deployment. Extreme Networks & XIQ Cloud is
beneficial
- Working knowledge of networking standards, hardware,
protocols
- Physical Infrastructure: Network/Server Hardware, Cabling,
Datacentres
- Network monitoring and management systems, Solarwinds HCO
with NPM
- Microsoft Exchange Online with Exchange 2019 hybrid on-prem.
- Microsoft Entra ID and Office 365 with M365 E5 licensing
- Unified Communications ideally Microsoft Teams with
telephony partners
- Security Solutions such as Checkpoint and Azure-based
firewalls
- Server and PC operating systems, including Windows
2016/2019/2022 Server, basic Linux
- Patch management with Azure Update Management Center,
Solarwinds App Insight monitor-ing
- Microsoft SQL Server deployment, licensing and Azure SQL
management
- ESXi / VMware 8 and later with vSphere experience is
beneficial
More generally:
- Able to create and maintain records with high attention to
detail
- Will be proficient in cloud, hardware and software products
and deliver accurate documentation, reports and processes as needed
- Will have the ability to multi-task and oversee multiple
projects with tight deadlines and per-form accurately under such time pressures
and constraints
- Will require the skills of a detail oriented,
well-organised, self-motivated, problem solver who can also work independently
- Will be able to work collaboratively as part of a wider team
with the best interests of the team and your customers being paramount
- Will exceed expectations set as part of a performance
managed environment
Salary and benefits
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
Our recruitment process
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.
We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.