Credit Controller

Role description

To undertake all aspects of revenue control for allocated practice groups in accordance with established operational processes and policies.

To help maintain lockup at acceptable levels for those allocated practice groups, encouraging good billing and debt collection behaviour from partners and lawyers, including billing aspects such as WIP chasing, bill production and bill cancellations for your allocated practice groups where relevant to the main purpose.

Key responsibilities:

Reporting into the Revenue Collections Manager, this role will be responsible for the cash collections for key clients and mainly for the Property and Real Estate department.

Specific responsibilities will include:

To take responsibility for the Property and Real Estate department of Osborne Clarke clients, establishing priorities to ensure maximum recoveries including regular meetings and feedback with the Practice Group Head & Operations Director, attendance at meetings, liaison with partners and other lawyers and the provision of information.

To recover outstanding monies through a combination of credit control techniques such as  telephone, emails, chasing letters, statements.

To pro-actively remove obstacles in the way of payment e.g.:

• By identifying key client gate keepers who can authorise payment
• Acting as a point of liaison between solicitor and client when a dispute or query is raised and assist with resolution at the earliest opportunity
• Being aware of client money held when contacting the client regarding settlement
• To assist Manager and team in reaching target given by firm on cash collection each month
• The early identification of debt and WIP that is at risk, working with the Collections manager to ensure recovery
• To maintain accurate records of client contact on credit control software.

Whilst you will have a particular focus, you will also assist with the following (non-exhaustive):

• Request processing bills, credit notes, bill cancellations & write-offs through billing team
• The allocation of money received and processing thereof
• The provision of performance feedback on partners and other lawyers
• Ensuring that the client and matter records are accurately maintained
• Respond quickly and appropriately to requests and ensure that the relevant people are kept up to date on progress
• Carefully prioritise requests. Ensure that, if any non-standard work is undertaken, it does not negatively impact on provision of core services
• Play an active and constructive part in the team

Policies and Processes

• Comply with Firm and Revenue Control team processes and, where required, assist with their development and implementation.
• Contribute to the on-going process of policy development, review and maintenance as required.
• Have awareness of Solicitors confidentiality rules and Accounts rules

We are looking for someone with the following:

• Credit control experience within a law firm or professional services.
• The ability to work collaboratively across all aspects of the Revenue Control team's work and ensure any issues are addressed promptly, professionally, openly and constructively.
• Great communication skills with clients and colleagues.
• The ability to work with minimal supervision and to identify and act on issues which need to be escalated.
• The ability to assist with the design and implementation of policies and processes.
• Good IT skills including knowledge of Microsoft applications (Microsoft Excel, Word, Outlook and Teams).
• Self-motivated and a proactive approach.
• Good organisational, prioritisation and time management skills.

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our recruitment process

If you would like any further information about this role or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Tim Jenkins on 0117 917 3666 or email tim.jenkins@osborneclarke.com.

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.